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Frequently Asked Questions!
What is the estimated delivery time?
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
Will I receive a confirmation of my order?
Yes, you will receive a confirmation via your e-mail when your order is paid and received. When the order Is completed your will also get a confirmation via your e-mail
To which countries do you deliver?
A, B, C – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F – Denmark, Estonia, Finland, France
G, H, I, J – Germany, Greece, Hungary, Iceland, Ireland, Italy
L, M, N – Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway
P, S – Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switserland
U, V – United Kingdom (UK)
What payment methods do you provide?
The Huggybird shop works with Mollie Payments, a reliable partner for payments. With Mollie we have access to several payment methods, including Apple Pay, iDeal, Credit card and PayPal
How do I find the right size?
There are tabs on the product page with more information, including a size chart. Most products have this option, so you can see which size is right for you.
How do I return my order?
The return address is set by default to the Printful facility, our partner for fulfilling and sending your order. When they receive a returned shipment, an automated email notification will be sent our store and we will let you know. Unclaimed returns get donated to charity after 4 weeks.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.